Incident reporting
Anyone on the floor can file a report in 30 seconds.
No login form, no nine-page PDF. The worker holds the mic, says what happened, and Voiceflo files it under the right category, attaches the location, and notifies the right person.
The problem
Your incident form is a Word doc on a shared drive that nobody on the floor has access to. So incidents get reported verbally to a supervisor who is supposed to enter them later. They mostly do not.
How Voiceflo fits
Anyone with the app can hit the mic and say what happened. Voiceflo classifies it as a customer complaint, near miss, equipment issue, contamination, or whatever your taxonomy is, attaches the location, and notifies the owner. The reporter does not need to know the form. They just need to talk for 30 seconds.
What gets captured
Customer complaints, near misses, foreign material finds, contamination events, equipment failures, recall triggers, supplier issues, anything that needs an owner and a follow-up.
Who uses it
Floor workers, supervisors, QA, customer service, anyone who hears about something and wants to make sure it gets logged.
Plays well with
Salesforce Service Cloud, Zendesk, Jira, ServiceNow. We can route incidents into your existing case system or hold them in Voiceflo for a lighter setup.
Pilot Voiceflo on one line, one shift.
We set it up with you, train your supervisors, and you decide if it stays after two weeks.