A shift handover that the next shift actually reads

Most handover notes look like one of two things. Either a wall of text nobody reads, or three bullet points that say "ran fine, no issues" when twelve things actually went wrong.

We watched a few dozen plants do this and the format that stuck was 60 seconds of voice, structured by Voiceflo into three buckets: what is broken, what is in hold, what to watch.

The leaving lead talks for about a minute. The arriving lead opens the app and sees a checklist they can swipe through. Each item links back to the audio. If they need clarification, they tap and listen.

The unexpected effect: the leaving lead actually says the embarrassing things now. "I never got to the cooler 4 round" is easier to say out loud than to write on a sheet that gets photocopied.